Returns & Refund Policy
At BESTRITZ PHARMA PRIVATE LIMITED, customer satisfaction is important to us. Due to the nature of pharmaceutical and healthcare products, returns and refunds are subject to the following conditions:
Non-Returnable Products
For safety, quality, and regulatory reasons, medicines, healthcare products, and pharmaceutical items are generally non-returnable once delivered.
Eligible Returns
Returns may be accepted only in the following circumstances:
- Wrong product delivered.
Damaged or defective product received. - Product received with broken or tampered packaging.
- Incorrect quantity supplied.
Customers must notify us within 48 hours of delivery and provide relevant photographs and order details.
Refund Process
Upon verification and approval, refunds may be processed through:
Original payment method; or
Replacement of the affected product, where applicable.
Processing times may vary depending on the payment provider and banking institutions.
Cancellation Policy
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be guaranteed.
Contact for Returns
For return or refund assistance, please contact:
BESTRITZ PHARMA PRIVATE LIMITED
Nagpur, Maharashtra, India
Email: bestritzpharmapvtltd@gmail.com
Phone: +91 95453 16005
Our support team will guide you through the applicable process.